Some new ideas about network management

Operators want to manage services rather than the network resources that are used to deliver services

What Operators want:

• Service Topology instead of Network Topology
• Service Impact Analysis instead of knowing just Network Failures
• Service Discovery over Multi-Vendor Elements instead of Network Discovery
• Automated Service Provisioning (including Network Element Configuration) instead of just Element Configuration
• Proactive Management instead of Reactive Management

Service management helps Operators to improve customer satisfaction by quicker response to new requirements and customer complaints.

Originally from:
http://net-mgmt.blogspot.com/search/label/Service%20Management