Service Support quick reference:
http://itsmdoc.googlepages.com/Service20Support20Quick20Reference.pdf
Service Delivery Quick Ref:
http://itsmdoc.googlepages.com/Service20Delivery20Quick20Reference.pdf
ITIL V2 Service Support Mind Map:
http://itsmdoc.googlepages.com/ITIL_Service_Support.mmap
ITIL V2 Service Delivery Mind Map
http://itsmdoc.googlepages.com/ITIL_Service_Delivery.mmap
ITIL V3 Mind Map :
http://itsmdoc.googlepages.com/ITILV3.mmap
Originally from "Doctor" blog:
http://itservicemngmt.blogspot.com/2007/07/itil-service-support-process.html
Hello,
ReplyDeleteI've noticed several articles from my site http://itservicemngmt.blogspot.com/ copy/pasted into your blog. It is a compliment, kind of, but since I don't see any added value, will you please take these posts down.
Regards,
Doc