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Service Support
Sunday, February 7, 2010
Incident Management Mind Map
Copy from "doctor" blog:
http://itservicemngmt.blogspot.com/2007/05/incident-management-mind-map.html
Incident Management Mind Map
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ITIL V3 and small business
Differences between ITIL v2 and ITIL v3
ITIL trainning service provider - Datajar
Incident Management Mind Map
Service Desk Quick Facts
Service Desk
Knowledge management tools
CA's Service Support Process Map (White papper)
Some new ideas about network management
ITIL online resources
ITIL Service Support Process Interaction Diagram
ITIL Service Support disciplines
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