ITIL for small business could be called BILL: the Business Infrastructure Library of Least practice
http://www.itskeptic.org/node/1114
Feature of small businessWhat the small business needs and doesn't need from ITIL V3
What ITIL Can Do for Small Businesses
http://technology.inc.com/managing/articles/200708/ITIL.html
Best practices for a five-person IT shop
Cohesive infrastructure can lead to savings
Implementing ITIL will help your business run better.
http://stephengordon.org/#home
As a rule of thumb a low cost, high impact entry to ITIL for small business is
* Incident Management
* Event Management
* Change Management
* Problem Management
* Configuration management
* Release management
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